Guest Service Gold® certification - TEAM

become a Certified Guest Service Property!

  • 4 hours
  • 1,100 US dollars
  • Customer's Place

Service Description

People remember how you make them feel. That's why great service should be the foundation of your hospitality business. Our certified hospitality instructors facilitate Guest Service Gold® training for your team to warmly serve consumers in today's world. Our whole-person approach to hospitality training and coaching sharpens young leaders' soft skills that are essential for career success: being authentic in the workplace; intuitively responding to guest needs; creating delight; taking initiative. This American Hotel and Lodging Educational Institute (AHLEI) training is globally recognized, giving your business and team members a marketable edge. With successful completion of the Certified Guest Service Professional (CGSP) exam (70% score or higher), participants receive CGSP designation and your property may qualify to become a Certified Guest Service Property. For hospitality teams up to 5 ppl | 1/2 day session Includes: - 4 hour live training at your business location - Guest Service Gold®: Making Connections program materials - certification exam - official AHLEI certificate (upon successful test completion - 70% or higher) - discount code for future TBT Hospitality trainings

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