Guest Service Gold® certification - TEAM

become a Certified Guest Service Property!

  • 4 hours
  • 1,100 US dollars
  • Training team to determine location

Service Description

People remember how you make them feel. That's why great service should be the foundation of your hospitality business. Our certified hospitality instructors facilitate Guest Service Gold® training for your team to warmly serve consumers in today's world. Our whole-person approach to hospitality training and coaching sharpens young leaders' soft skills that are essential for career success: being authentic in the workplace; intuitively responding to guest needs; creating delight; taking initiative. This American Hotel and Lodging Educational Institute (AHLEI) training is globally recognized, giving your business and team members a marketable edge. With successful completion of the Certified Guest Service Professional (CGSP) exam (70% score or higher), participants receive CGSP designation and your property may qualify to become a Certified Guest Service Property. For hospitality teams up to 5 ppl | 1/2 day session Includes: - 4 hour live training at your business location - Guest Service Gold®: Making Connections program materials - certification exam - official AHLEI certificate (upon successful test completion - 70% or higher) - discount code for future TBT Hospitality trainings

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